Frequently Asked Questions

WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE?
All prices are in EUR (France, Germany and Italy)

HOW CAN I ORDER?
Choose your product, select add to cart, then buy it, then put your billing information, name address, and phone number and proceed to buy.

WHAT PAYMENT METHOD WE ACCEPT?
We accept all major credit cards through our merchant service providers Visa, Mastercard, Apple Pay, JCB, Diners Club, Discover, Amex, and PayPal.

DO YOU SHIP WORLDWIDE?
No, currently we are serving in the Franc, Germany and Italy.

How Much Do You Charge for Shipping?
Standard Shipping
LUXOVE™ flat rate is €7.50 for all orders.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders usually ship within 1 -2 business days from the date orders are placed. Your order will arrive approximately 5-10 business days after it’s shipped.

Note - Delivery is dependent on the shipping option.

Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

MAY I GET A TRACKING NUMBER?
Once the order has shipped, we will email your tracking number and tracking website.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1 -2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

CONTACT INFORMATION

👤 Support 8:30 AM - 9:00 PM

📞 Phone: +33 7 57 05 60 52

📩 Email: info@luxove.shop

🏦 Office Address: 144 Bd Raymond Poincaré, 14000 Caen, France